Frequently Asked Questions


How much is shipping?

Free standard shipping on U.S. order over $50, expedited shipping options will be shown at checkout.

Free standard shipping on Canada orders over $200 USD, expedited shipping will be shown at checkout.

Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.

Free shipping is applied after discounts and before taxes.

How quickly do you process and ship your orders?

You can expect your order to be shipped between 1-3 business days. We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

The cut-off time for same day shipping for Second Day, Overnight Orders, and DHL Worldwide Express is 10:00 AM EST. Any orders placed after that time will be shipped the following business day.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated with your order.

How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update.

How long will it take for my order to arrive?

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

Do International orders have to pay custom fees?

We have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


What payment methods can I use?

We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.

I am getting an error that says, “Zip code does not match billing address.” Why is that?

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

Can I change my order once it's placed?

Although we wish we could accommodate all changes, we fulfill orders very quickly.

Once your order has been confirmed, it’s not possible for you, or us, to change it.

What is your return/exchange policy?

At this time, we are unable to accommodate returns or exchanges. Our limited stock, in conjunction with the recent brand launch, poses challenges to fulfilling such requests. We understand the inconvenience this may cause, and we sincerely apologize for any frustration.

To ensure a satisfactory shopping experience, we encourage you to double-check and be confident in your sizing and product choices before proceeding to checkout. Our size guides and detailed product descriptions are available to assist you in making the right decisions.

Please rest assured that we are actively working to expand our inventory to better meet your needs. Once we have stocked up adequately, we will be more than happy to offer a hassle-free return/exchange process.

In the meantime, we remain committed to providing you with the best possible products and service. Should you encounter any issues with your purchase or have any questions, our dedicated customer support team is here to assist you.

Customer Service

I received the wrong product?

We are sorry to hear this. Customer satisfaction is our biggest priority. Please reach out to us through our CONTACT US form and include your contact information, order confirmation, and which product you mistakenly received.

How can I contact you?

You can reach out to us here for any customer service related issues or questions.

Alternatively, please feel free to call us at (***) ***-****

Or email us at *****

I sent an email and haven't heard back?

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. If you need immediate assistance please call us during our business hours; Monday-Friday between 9:00 AM and 5:00 PM EST.